Effective Date: September 1, 2024
Our website address is https://aalyadecore.com. At Aalya Decore, we strive to ensure that you are completely satisfied with your purchase. However, we understand that there may be occasions when you need to return, refund, or cancel your order. This policy outlines the procedures and conditions for returns, refunds, and cancellations.
Return Policy
- Eligibility for Returns: Items must be returned within 7 days of receipt. The item must be unused, in its original condition, and in its original packaging with all tags, labels, and accessories intact. Certain items, such as customized or personalized products, clearance items, or gift cards, are non-returnable.
- How to Initiate a Return: To initiate a return, please contact our customer service team at enquiry@aalyadecore.com or +91-8100388830 with your order number and details of the item you wish to return. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the item.
- Shipping Costs for Returns: The customer is responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping method to ensure your return reaches us safely.
- Inspection and Processing of Returns: Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.
If the return is approved, we will process your refund, exchange, or store credit within 7-10 business days.
Refund Policy
- Refund Eligibility: Refunds will be issued to the original payment method used for the purchase. Refunds are only applicable for returned items that meet our return criteria or for orders that are cancelled within the cancellation window.
- Refund Amounts: The refund amount will be the purchase price of the returned item, excluding original shipping charges. If the item was purchased using a discount code or as part of a promotion, the refund will be based on the discounted price.
- Processing Time: After we receive and inspect the returned item, we will process your refund within 7-10 business days. Depending on your payment provider, it may take additional time for the refund to reflect in your account.
- Non-Refundable Items: Customized or personalized items, clearance items, gift cards, and any items marked as “Final Sale” are non-refundable.
Cancellation Policy
- Order Cancellation by Customer: Orders can be cancelled within 24 hours of placing the order for a full refund. After 24 hours, cancellations may not be accepted as the order may have already been processed or shipped.
- How to Cancel an Order: To cancel your order, please contact our customer service team at enquiry@aalyadecore.com or +91-8100388830 with your order number and cancellation request. We will confirm the cancellation and process your refund if the order is eligible.
- Order Cancellation by Aalya Decore: We reserve the right to cancel orders for reasons including but not limited to out-of-stock items, pricing errors, or issues with payment processing. If we cancel your order, you will be notified via email, and a full refund will be issued to your original payment method.
Damaged or Defective Items
- Reporting Damaged or Defective Items: If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receipt at enquiry@aalyadecore.com or +91-8100388830.
Provide your order number, a description of the issue, and photographs of the damaged or defective item. - Resolution for Damaged or Defective Items: We will work with you to provide a replacement, exchange, or full refund for the damaged or defective item. Aalya Decore will cover the return shipping costs for damaged or defective items.
Contact Us
If you have any questions or concerns about our Return, Refund, and Cancellation Policy, please feel free to contact us.
Aalya Decore
Flat No. 501, Block-A, Ashok Vihar, 317 G. T. Road, Belur, Bally, Howrah – 711202
enquiry@aalyadecore.com
+91-8100388830